A multidimensional perspective on perceived service quality and behavioral intentions

J.C. Ruyter, de, J.M.M. Bloemer, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings of Frontiers in Services Conference, 3-5 October, Vanderbilt University
Place of Publication	Nashville, USA
Publisher	Owen Graduate School of Management
Publication status	Published - 1996

Cite this

@inproceedings{955bedd389134b9e9592e767aa25fb7b,

title = "A multidimensional perspective on perceived service quality and behavioral intentions",

author = "{Ruyter, de}, J.C. and J.M.M. Bloemer and M.G.M. Wetzels",

year = "1996",

language = "English",

booktitle = "Proceedings of Frontiers in Services Conference, 3-5 October, Vanderbilt University",

publisher = "Owen Graduate School of Management",

}

A multidimensional perspective on perceived service quality and behavioral intentions. / Ruyter, de, J.C.; Bloemer, J.M.M.; Wetzels, M.G.M.
Proceedings of Frontiers in Services Conference, 3-5 October, Vanderbilt University. Nashville, USA: Owen Graduate School of Management, 1996.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic