A multidimensional perspective on perceived service quality and behavioral intentions

J.C. Ruyter, de, J.M.M. Bloemer, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of Frontiers in Services Conference, 3-5 October, Vanderbilt University
Place of PublicationNashville, USA
PublisherOwen Graduate School of Management
Publication statusPublished - 1996

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