A Multi-concern Method for Identifying Business Services: A Situational Method Engineering Study

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Abstract

Business services are offerings that enable organizations to achieve their strategic objectives by making their functionality accessible to their customers and business partners. Thus, organizations pay significant attention to and invest in the explicit identification and definition of their business services. This is, however, not a trivial endeavor as multiple concerns that are intrinsic to the concept of business service should be taken into consideration in identifying services. Existing business service identification methods used in isolation do not offer adequate coverage for these concerns. Addressing this issue, we propose a novel method assembled by situational method engineering from a set of existing service identification methods, taking the best aspects from each of them. In this paper, we present an instantiation of the situational method engineering approach alongside the details of the constructed method. We also provide a demonstration of the method with an illustrative scenario based on a real-life business case.
Original languageEnglish
Title of host publicationEnterprise, Business-Process and Information Systems Modeling - 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Proceedings
Subtitle of host publication21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Grenoble, France, June 8–9, 2020, Proceedings
EditorsSelmin Nurcan, Iris Reinhartz-Berger, Pnina Soffer, Jelena Zdravkovic
PublisherSpringer
Pages227-241
Number of pages15
ISBN (Print)9783030494179
DOIs
Publication statusPublished - 29 May 2020

Publication series

NameLecture Notes in Business Information Processing
Volume387 LNBIP
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Keywords

  • Method
  • Service identification
  • Situational method engineering

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    Adali, O. E., Türetken, O., Ozkan, B., Gilsing, R. A. M., & Grefen, P. W. P. J. (2020). A Multi-concern Method for Identifying Business Services: A Situational Method Engineering Study. In S. Nurcan, I. Reinhartz-Berger, P. Soffer, & J. Zdravkovic (Eds.), Enterprise, Business-Process and Information Systems Modeling - 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Proceedings: 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Grenoble, France, June 8–9, 2020, Proceedings (pp. 227-241). (Lecture Notes in Business Information Processing; Vol. 387 LNBIP). Springer. https://doi.org/10.1007/978-3-030-49418-6_15