A Method to Transform Value Propositions of a Service System into Business Services

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Abstract

In the contemporary business world, organisations engage in service systems to co-create value. Centring around value propositions, the actors of a service system integrate their resources to create novel service solutions for service beneficiaries. The initial step towards integration of resources relates to the identification of resource re-configurations that are relevant in the context of a service system. However, this is a challenging task as the actor compositions in service systems are volatile. Therefore, standardised and modular resource re-configurations are crucial for enabling actors’ agility and for mobilising their resources in their service systems. Recognising these needs, we propose a method to guide the transformation of a value proposition into modular, standardised, and contextualised actor resource re-configurations. The design is based upon the business services paradigm and has been developed by following design science research methodology. Furthermore, we present an application of the method in a real-life business case.
Original languageEnglish
Title of host publicationEuropean Conference on Information Systems (ECIS 2021)
Subtitle of host publicationHuman Values Crisis in a Digitizing World
Publication statusPublished - 16 May 2021
Event29th European Conference on Information Systems (ECIS 2021): Human Values Crisis in a Digitizing World - Marrakech, Morocco
Duration: 14 Jun 202116 Jun 2021
https://www.ecis2021.com/

Publication series

NameECIS Research Papers
Volume77

Conference

Conference29th European Conference on Information Systems (ECIS 2021)
CountryMorocco
CityMarrakech
Period14/06/2116/06/21
Internet address

Keywords

  • Service Systems
  • Resource Re-configurations
  • Business Services
  • Method

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