Abstract
In the contemporary business world, organisations engage in service systems to co-create value. Centring around value propositions, the actors of a service system integrate their resources to create novel service solutions for service beneficiaries. The initial step towards integration of resources relates to the identification of resource re-configurations that are relevant in the context of a service system. However, this is a challenging task as the actor compositions in service systems are volatile. Therefore, standardised and modular resource re-configurations are crucial for enabling actors’ agility and for mobilising their resources in their service systems. Recognising these needs, we propose a method to guide the transformation of a value proposition into modular, standardised, and contextualised actor resource re-configurations. The design is based upon the business services paradigm and has been developed by following design science research methodology. Furthermore, we present an application of the method in a real-life business case.
Original language | English |
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Title of host publication | European Conference on Information Systems (ECIS 2021) |
Subtitle of host publication | Human Values Crisis in a Digitizing World |
Publication status | Published - 16 May 2021 |
Event | 29th European Conference on Information Systems (ECIS 2021): Human Values Crisis in a Digitizing World - Marrakech, Morocco Duration: 14 Jun 2021 → 16 Jun 2021 https://www.ecis2021.com/ |
Publication series
Name | ECIS Research Papers |
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Volume | 77 |
Conference
Conference | 29th European Conference on Information Systems (ECIS 2021) |
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Country/Territory | Morocco |
City | Marrakech |
Period | 14/06/21 → 16/06/21 |
Internet address |
Keywords
- Service Systems
- Resource Re-configurations
- Business Services
- Method