A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

Contemporary organizations increasingly transition to a service-orientation to better cater to the needs of customers. To offer the resulting complex service solutions, organizations collaborate in business networks to exchange services, which are typically conceptualized by means of service-dominant business models. As business models influence organizational performance, novel service-dominant business models should be evaluated with respect to how value in terms of costs and benefits is captured per actor. However, limited support is present in literature to guide the concretization of costs and benefits in networked, service-dominant settings to assess the viability of the model. In response, we propose a method to guide the concretization of costs and benefits in service-dominant business models. Building upon existing work in terms of networked value capture, we introduce design parameters to concretize costs and benefits and consequently guide the concretization of these parameters by means of a structured process.
Original languageEnglish
Title of host publicationBoosting Collaborative Networks 4.0
Subtitle of host publication21st IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2020, Valencia, Spain, November 23–25, 2020, Proceedings
EditorsL.M. Camarinha-Matos, H. Afsarmanesh, A. Ortiz
Place of PublicationCham
PublisherSpringer
Pages61-70
DOIs
Publication statusPublished - 16 Nov 2020
EventWorking Conference on Virtual Enterprises, PRO-VE 2020 - DIGITAL, Valencia, Spain
Duration: 23 Nov 202025 Nov 2020

Publication series

NameIFIP Advances in Information and Communication Technology
Volume598

Conference

ConferenceWorking Conference on Virtual Enterprises, PRO-VE 2020
CountrySpain
CityValencia
Period23/11/2025/11/20

Keywords

  • Service-dominant business model
  • Information governance
  • Business model viability
  • Business model evaluation

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