A method to enable ability-based human resource allocation in business process management systems

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Abstract

Business process management systems are used to orchestrate the activities in an organization. These information systems allocate resources to perform activities based on information that describes those resources and activities. It is widely recognized that resource allocation can be enhanced by considering resource characteristics during selection. However, little guidance is available that shows how such characteristics should be specified. Human ability is one such characteristic, with the advantage that it is well-defined in the Fleishman Taxonomy of Human Abilities. This paper presents a method that leverages the Fleishman taxonomy to specify activities and human resources. Those specifications are then used to allocate resources to activities during process run-time. We show how ability-based resource allocation can be implemented in a business process management system and evaluate the method in a real-world scenario.

Original languageEnglish
Title of host publicationThe Practice of Enterprise Modeling - 11th IFIP WG 8.1. Working Conference, PoEM 2018, Proceedings
EditorsDimitris Karagiannis, Robert Andrei Buchmann, Marite Kirikova
Place of PublicationCham
PublisherSpringer
Pages37-52
Number of pages16
ISBN (Electronic)978-3-030-02302-7
ISBN (Print)978-3-030-02301-0
DOIs
Publication statusPublished - 1 Jan 2018
Event11th IFIP WG 8.1 Conference on the Practice of Enterprise Modeling, PoEM 2018 - Vienna, Austria
Duration: 31 Oct 20182 Nov 2018

Publication series

NameLecture Notes in Business Information Processing
Volume335
ISSN (Print)1865-1348

Conference

Conference11th IFIP WG 8.1 Conference on the Practice of Enterprise Modeling, PoEM 2018
CountryAustria
CityVienna
Period31/10/182/11/18

Keywords

  • Human abilities
  • Process management system
  • Resource allocation

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