TY - GEN
T1 - A method to enable ability-based human resource allocation in business process management systems
AU - Erasmus, Jonnro
AU - Vanderfeesten, Irene
AU - Traganos, Konstantinos
AU - Jie-A-Looi, Xavier
AU - Kleingeld, Ad
AU - Grefen, Paul
PY - 2018/1/1
Y1 - 2018/1/1
N2 - Business process management systems are used to orchestrate the activities in an organization. These information systems allocate resources to perform activities based on information that describes those resources and activities. It is widely recognized that resource allocation can be enhanced by considering resource characteristics during selection. However, little guidance is available that shows how such characteristics should be specified. Human ability is one such characteristic, with the advantage that it is well-defined in the Fleishman Taxonomy of Human Abilities. This paper presents a method that leverages the Fleishman taxonomy to specify activities and human resources. Those specifications are then used to allocate resources to activities during process run-time. We show how ability-based resource allocation can be implemented in a business process management system and evaluate the method in a real-world scenario.
AB - Business process management systems are used to orchestrate the activities in an organization. These information systems allocate resources to perform activities based on information that describes those resources and activities. It is widely recognized that resource allocation can be enhanced by considering resource characteristics during selection. However, little guidance is available that shows how such characteristics should be specified. Human ability is one such characteristic, with the advantage that it is well-defined in the Fleishman Taxonomy of Human Abilities. This paper presents a method that leverages the Fleishman taxonomy to specify activities and human resources. Those specifications are then used to allocate resources to activities during process run-time. We show how ability-based resource allocation can be implemented in a business process management system and evaluate the method in a real-world scenario.
KW - Human abilities
KW - Process management system
KW - Resource allocation
UR - http://www.scopus.com/inward/record.url?scp=85056476069&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-02302-7_3
DO - 10.1007/978-3-030-02302-7_3
M3 - Conference contribution
AN - SCOPUS:85056476069
SN - 978-3-030-02301-0
T3 - Lecture Notes in Business Information Processing
SP - 37
EP - 52
BT - The Practice of Enterprise Modeling - 11th IFIP WG 8.1. Working Conference, PoEM 2018, Proceedings
A2 - Karagiannis, Dimitris
A2 - Buchmann, Robert Andrei
A2 - Kirikova, Marite
PB - Springer
CY - Cham
T2 - 11th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modelling, PoEM 2018
Y2 - 31 October 2018 through 2 November 2018
ER -