A meta-analysis of the technology acceptance model : investigating subjective norm and moderation effects

J.J.L. Schepers, M.G.M. Wetzels

Research output: Contribution to journalArticleAcademicpeer-review

854 Citations (Scopus)
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Abstract

We conducted a quantitative meta-analysis of previous research on the technology acceptance model (TAM) in an attempt to make well-grounded statements on the role of subjective norm. Furthermore, we compared TAM results by taking into account moderating effects of one individual-related factor (type of respondents), one technology-related factor (type of technology), and one contingent factor (culture). Results indicated a significant influence of subjective norm on perceived usefulness and behavioral intention to use. Moderating effects were found for all three factors. The findings yielded managerial implications for both intra-company and market-based settings.
Original languageEnglish
Pages (from-to)90-103
Number of pages14
JournalInformation and Management
Volume44
Issue number1
DOIs
Publication statusPublished - 2007

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