A maturity model for care pathways

Mark B. Schriek, O. Turetken, U. Kaymak

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Over the last recent decades, increasing the quality of healthcare services while reducing costs has been among the top concerns in the healthcare landscape. Several healthcare institutions have initiated improvement programs and invested considerably in process orientation and management. Care pathways are receiving increasing attention from clinicians, healthcare managers, and academics, as a way to standardize healthcare processes to improve the safety, quality, and efficiency of healthcare services. Despite considerable literature on the definition of care pathways, to date there is no agreement on their key process characteristics and the way they traverse from an immature to a mature state. Such a model would guide healthcare institutions to assess pathways’ level of maturity and generate a roadmap for improving towards higher levels. In this paper, we propose a maturity model for care pathways that is constructed taking a generic business process maturity model as a basis. The model was refined through a Delphi study with nine domain experts to address healthcare domain specific concerns. To evaluate its validity, we applied it in assessing the maturity of a particular care pathway taking place in 11 healthcare institutions. The results indicate the usefulness of the proposed model in assessing pathway’s maturity and its potential to provide guidance for its improvement.
Original languageEnglish
Title of host publicationProceedings of the European Conference on Information Systems (ECIS 2016), 12-15 June 2016, Istanbul, Turkey
Place of Publications.l.
PublisherAssociation for Information Systems
Publication statusPublished - 13 Sept 2016
Event24th European Conference on Information Systems (ECIS 2016) - Boğaziçi University, Istanbul, Turkey
Duration: 12 Jun 201615 Jun 2016


Conference24th European Conference on Information Systems (ECIS 2016)
Abbreviated titleECIS 2016
Other“Information Systems as a Global Gateway”
Internet address


  • maturity model
  • business process maturity
  • care pathway
  • clinical pathway
  • healthcare process
  • Delphi study


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