A human-oriented tuning of workflow management systems

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7 Citations (Scopus)

Abstract

Workflow Management Systems (WfMS’s) offer a tremendous potential for organizations. Shorter lead times, less mistakes in work handoffs, and a better insight into process execution are some of the most notable advantages experienced in practice. At the same time, the introduction of these systems on the work floor undoubtedly brings great changes in the way that professionals work. If a WfMS’s work coordination is experienced as too rigid or mechanistic, this may negatively affect employees’ motivation, performance and satisfaction. In this paper, we propose a set of measures to "tune" functioning workflow systems and minimize such effects. The measures we propose do not require undue cost, time, or organizational changes, as they characteristically lie within the configuration options of a WfMS. We have asked an expert panel to select and validate the 6 most promising measures, which we present in this paper. From our evaluation of three commercial WfMS’s, we conclude that it depends on the specific system to what level these general measures can be easily implemented.
Original languageEnglish
Title of host publicationThe 3rd International Conference on Business Process Management (BPM 2005), Nancy, France
EditorsW.M.P. Aalst, van der
Place of PublicationBerlin
PublisherSpringer
Pages80-95
ISBN (Print)978-3-540-28238-9
DOIs
Publication statusPublished - 2005
Event3rd International Conference on Business Process Management (BPM 2005), September 5-8, 2005, Nancy, France, - Nancy, France
Duration: 5 Sep 20058 Sep 2005

Publication series

NameLecture Notes in Computer Science
Volume3649
ISSN (Print)0302-9743

Conference

Conference3rd International Conference on Business Process Management (BPM 2005), September 5-8, 2005, Nancy, France,
Abbreviated titleBPM 2005
CountryFrance
CityNancy
Period5/09/058/09/05

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