Mainstream business process modelling techniques often promote a design paradigm wherein the activities that may be performed within a case, together with their usual execution order, form the backbone on top of which other aspects are anchored. This Fordist paradigm, while effective in standardised and production-oriented domains, breaks when confronted with processes in which case-by-case variations and exceptions are the norm. We contend that the effective design of flexible processes calls for a substantially different modelling paradigm. Motivated by requirements from the human services domain, we explore the hypothesis that a framework consisting of a small set of coordination concepts, combined with established object-oriented modelling principles, provides a suitable foundation for designing highly flexible processes. Several human service delivery processes have been designed using this framework, and the resulting models have been used to realise a system to support these processes in a pilot environment.
Redding, G., Dumas, M., Hofstede, ter, A. H. M., & Iordachescu, A. (2010). A flexible object-centric approach for business process modelling. Service oriented computing and applications, 4(3), 191-201. https://doi.org/10.1007/s11761-010-0065-4, https://doi.org/10.1007/BF01413816