A dynamic capabilities perspective on service-orientation in demand-supply chains

M. Rasouli, J.J.M. Trienekens, R.J. Kusters, P.W.P.J. Grefen

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

11 Citations (Scopus)
138 Downloads (Pure)

Abstract

Organizations in the current competitive business environment need to provide highly customized integrated solutions through dynamic collaborations within value networks. This need has been increasingly considered through different notions like Product Service System (PSS) and Service-Dominant (S-D) logic. These emerging notions shift a conventional supply chain towards a Service-Oriented Demand-Supply Chain (SODSC). The SODSC embraces the co-creation of a customer-centric value in the form of integrated solutions through a dynamic networked business. This paper, from a dynamic capabilities perspective, aims to move towards the operationalization of the characteristics of the SODSC. For this, we conduct a design science research approach that results in ten concrete dynamic capabilities enabling service-orientation. The validity of these concrete dynamic capabilities is evaluated on the basis of a case study in a mobility service ecosystem
Original languageEnglish
Title of host publication7th Industrial Product-Service Systems Conference - PSS, industry transformation for sustainability and business, Cape Town, South Africa, 23-29 August 2015
EditorsM. Shpitalni, A. Fisher, I. Molcho
Place of PublicationAmsterdam
PublisherElsevier
Pages396-401
Volume30
DOIs
Publication statusPublished - 2015
Event7th Industrial Product-Service Systems Conference (IPSS 2015), May 21-22, Saint-Étienne, France - Saint-Étienne, France
Duration: 21 May 201522 May 2015
http://ipss2015.emse.fr/

Publication series

NameProcedia CIRP
Volume30
ISSN (Print)2212-8271

Conference

Conference7th Industrial Product-Service Systems Conference (IPSS 2015), May 21-22, Saint-Étienne, France
Abbreviated titleIPSS 2015
CountryFrance
CitySaint-Étienne
Period21/05/1522/05/15
Other“PSS: industry transformation for sustainability and business”










Internet address

Keywords

  • Product Service Systems (PSS)
  • Service-Dominant (S-D) logic
  • dynamic capabilities
  • service-orientation
  • demand-supply chain

Fingerprint Dive into the research topics of 'A dynamic capabilities perspective on service-orientation in demand-supply chains'. Together they form a unique fingerprint.

Cite this