| Original language | English |
|---|---|
| Title of host publication | Proceedings of the INFORMS Marketing Science Conference 2005 |
| Place of Publication | Atlanta |
| Publisher | Goizueta Business school, Emory University |
| Publication status | Published - 2005 |
| Event | conference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18 - Duration: 16 Jun 2005 → 18 Jun 2006 |
Conference
| Conference | conference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18 |
|---|---|
| Period | 16/06/05 → 18/06/06 |
| Other | INFORMS Marketing Science Conference 2005 |
Cite this
Jong, de, A., Ruyter, de, J. C., & Wetzels, M. G. M. (2005). A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective. In Proceedings of the INFORMS Marketing Science Conference 2005 Atlanta: Goizueta Business school, Emory University.
@inproceedings{9a7cad39101c4eb89a617aa29dc0e5da,
title = "A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective",
author = "{Jong, de}, A. and {Ruyter, de}, J.C. and M.G.M. Wetzels",
year = "2005",
language = "English",
booktitle = "Proceedings of the INFORMS Marketing Science Conference 2005",
publisher = "Goizueta Business school, Emory University",
}
Jong, de, A, Ruyter, de, JC & Wetzels, MGM 2005, A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective. in Proceedings of the INFORMS Marketing Science Conference 2005. Goizueta Business school, Emory University, Atlanta, conference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18, 16/06/05.
A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective. / Jong, de, A.; Ruyter, de, J.C.; Wetzels, M.G.M.
Proceedings of the INFORMS Marketing Science Conference 2005. Atlanta : Goizueta Business school, Emory University, 2005.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
TY - GEN
T1 - A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective
AU - Jong, de, A.
AU - Ruyter, de, J.C.
AU - Wetzels, M.G.M.
PY - 2005
Y1 - 2005
M3 - Conference contribution
BT - Proceedings of the INFORMS Marketing Science Conference 2005
PB - Goizueta Business school, Emory University
CY - Atlanta
ER -
Jong, de A, Ruyter, de JC, Wetzels MGM. A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective. In Proceedings of the INFORMS Marketing Science Conference 2005. Atlanta: Goizueta Business school, Emory University. 2005