@inproceedings{9a7cad39101c4eb89a617aa29dc0e5da,
title = "A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective",
author = "{Jong, de}, A. and {Ruyter, de}, J.C. and M.G.M. Wetzels",
year = "2005",
language = "English",
booktitle = "Proceedings of the INFORMS Marketing Science Conference 2005",
publisher = "Goizueta Business school, Emory University",
note = "conference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18 ; Conference date: 16-06-2005 Through 18-06-2006",
}