A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective

A. Jong, de, J.C. Ruyter, de, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the INFORMS Marketing Science Conference 2005
Place of PublicationAtlanta
PublisherGoizueta Business school, Emory University
Publication statusPublished - 2005
Eventconference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18 -
Duration: 16 Jun 200518 Jun 2006

Conference

Conferenceconference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18
Period16/06/0518/06/06
OtherINFORMS Marketing Science Conference 2005

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