A comprehensive approach to assess operational resilience

R.J.M. Stolker, D.M. Karydas, J.L. Rouvroye

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    Abstract

    This paper presents a first attempt to apply Multi-Attribute Utility Theory (MAUT) to the concept of resilience. The focus of this paper is measuring the management performance of operational resilience in an organization. Operational resilience refers to the ability of an organization to prevent disruptions from occurring as well as the ability to respond quickly to and recover from a disruption in the primary business processes. A value tree is constructed containing the attributes that contribute to resilience management. Elements included are among others: understanding mission-critical processes, risk management performance, reward system, and cultural aspects. A checklist is used to measure how an organization performs on the attributes of resilience. This provides an approach to measure operational resilience. The checklist has been validated by auditing three organizations and through the use of case studies derived from the work of Sheffi (2005).
    Original languageEnglish
    Title of host publicationProceedings of the third resilience engineering symposium , October 28-30, 2008 Antibes-Juan-les-Pins, France
    EditorsE. Hollnagel, F. Pieri
    Place of PublicationParis
    PublisherEcole des mines de Paris
    Pages247-253
    ISBN (Print)978-2-35671-012-3
    Publication statusPublished - 2008
    Eventconference; Third resilience engineering symposium , October 28-30, 2008 Antibes-Juan-les-Pins, France; 2008-10-28; 2008-10-30 -
    Duration: 28 Oct 200830 Oct 2008

    Conference

    Conferenceconference; Third resilience engineering symposium , October 28-30, 2008 Antibes-Juan-les-Pins, France; 2008-10-28; 2008-10-30
    Period28/10/0830/10/08
    OtherThird resilience engineering symposium , October 28-30, 2008 Antibes-Juan-les-Pins, France

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