Highly Commended Paper in Emerald Literati Awards (2021)

  • Belanche Gracia, Daniel (Recipient), Casaló, Luis V. (Recipient), Flavián, Carlos (Recipient) & Schepers, Jeroen J.L. (Recipient)

Prize: Other › Career, activity or publication related prizes (lifetime, best paper, poster etc.) › Scientific

Description

My paper "Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success" with Daniel Belanche Gracia, Luis Casaló, and Carlos Flavian has won an award for Highly Commended Paper in the 2021 Emerald Literati Awards. The Emerald Literati Awards were launched over 25 years ago, championing high-quality scholarly research pieces from across the world.
Awarded dateNov 2021
Degree of recognitionInternational

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