Highly Commended Award. (2016) Robert Johnston Award

Prize: OtherCareer, activity or publication related prizes (lifetime, best paper, poster etc.)Scientific

Description

for article: ‘Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship’ Journal of Service Management, 27(3), 276-298. (co-authors J. J. L. Schepers , D. Belanche.
Degree of recognitionInternational