Highly cited paper "Service robot implementation" (top 1% of the academic field of Economics & Business)

This paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year: "Service robot implementation: a theoretical framework and research agenda", published in The Service Industries Journal. The paper is available here: https://www.tandfonline.com/doi/full/10.1080/02642069.2019.1672666