Highly cited paper "Robots or frontline employees?" (top 1% of the academic field of Economics & Business)

Prize: OtherCareer, activity or publication related prizes (lifetime, best paper, poster etc.)Scientific


This paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year: "Robots or frontline employees? Exploring customers' attributions of responsibility and stability after service failure or success", published in Journal of Service Management. Paper is available here: https://www.emerald.com/insight/content/doi/10.1108/JOSM-05-2019-0156/full/html
Degree of recognitionInternational