“I try to improve after sales services for high-tech equipment, with a focus on using new technologies such as 3D printing and IOT.”

Rob Basten is associate professor at Eindhoven University of Technology (TU/e). He is active in operations management and behavioral operations management, with a focus on maintenance, spare parts supply and other after-sales services. He is especially interested in using new technologies to improve such services, e.g., additive manufacturing of spare parts, and in human behavior in the context of human decision makers collaborating with decision support systems. Many of Rob's research projects are interdisciplinary, aiming to carry out high quality research while solving problems in practice. For the latter reason, research is typically performed in cooperation with high-tech industry, companies such as ASML, NXP, Canon Production Printing, and Marel Poultry, or the Ministry of Defence. That experience is also used in teaching, for example in the courses Fundamentals of Operations Management, Maintenance & Service Logistics and Behavioral Operations Management.


SUPERVISION

Rob Basten is promotor of:
- Maryam Azani
- Abid Ghazi
- Bibi de Jong
- Niccolò Maccarini
- Amin Najafqolian
- Aran Nasiri
- İpek Tanıl
- Alireza Yazdani
- Nan Zhu

Rob Basten received his Masters in Industrial Engineering and Management (2004) and Computer Science (2005) from the University of Twente (UT), from which he also received his PhD in Operations Management in 2010. After graduating, Rob became a postdoc at TU/e and soon a part-time consultant at Gordian Logistic Experts, before returning to the UT full-time in 2011. Rob began working at TU/e in 2014.

Rob has been a visiting student at the University of Texas at Austin (2008) and a visiting professor at the Rensselaer Polytechnic Institute (2014) and the Tuck School of Business at Dartmouth College (2022). He has acted as a reviewer for journals such as Management Science, Operations Research, Manufacturing & Service Operations Management, Journal of Operations Management, Production and Operations Management, Reliability Engineering & System Safety, Naval Research Logistics and the European Journal of Operational Research. He was also organizer of the first two editions of the Maintenance Research Day and the Behavioral Operations Conference 2019.