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Personal profile


“I try to improve after sales services for high-tech equipment, with a focus on using new technologies such as 3D printing and IOT.”

Research profile

Rob Basten is associate professor at Eindhoven University of Technology (TU/e). He is active in operations management and behavioral operations management, with a focus on maintenance, spare parts supply and other after-sales services. He is especially interested in using new technologies to improve such services, e.g., additive manufacturing of spare parts, and in human behavior in the context of human decision makers collaborating with decision support systems. Many of Rob's research projects are interdisciplinary, aiming to carry out high quality research while solving problems in practice. For the latter reason, research is typically performed in cooperation with high-tech industry, companies such as ASML, Canon Production Printing, Vanderlande and Marel Poultry, or the Ministry of Defence. That experience is also used in teaching, for example in the courses Maintenance & Service Logistics and Behavioral Operations Management.


Rob Basten is promotor of:
- Maryam Azani
- Ragnar Eggertsson
- Bibi de Jong
- Zhao Kang
- Niccolò Maccarini
- Bas van Oudenhoven
- İpek Tanıl
- Alireza Yazdani

Academic background

Rob Basten received his Masters in Industrial Engineering and Management (2004) and Computer Science (2005) from the University of Twente (UT), from which he also received his PhD in Operations Management in 2010. After graduating, Rob became a postdoc at TU/e and soon a part-time consultant at Gordian Logistic Experts, before returning to the UT full-time in 2011. Rob began working at TU/e in 2014, initially as an assistant professor.

Rob has been a visiting scholar at the University of Texas at Austin (2008) and the Rensselaer Polytechnic Institute (2014). He has acted as a reviewer for journals such as Management Science, Operations Research, Manufacturing & Service Operations Management, Reliability Engineering & System Safety, Naval Research Logistics and the European Journal of Operational Research. He was also organizer of the first two editions of the Maintenance Research Day.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being
  • SDG 9 - Industry, Innovation, and Infrastructure
  • SDG 16 - Peace, Justice and Strong Institutions


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