Projects per year
Personal profile
Quote
“I try to improve after sales services for high-tech equipment, with a focus on using new technologies such as 3D printing and IOT.”
Research profile
Rob Basten is associate professor at Eindhoven University of Technology (TU/e). He is active in operations management and behavioral operations management, with a focus on maintenance, spare parts supply and other after-sales services. He is especially interested in using new technologies to improve such services, e.g., additive manufacturing of spare parts, and in human behavior in the context of human decision makers collaborating with decision support systems. Many of Rob's research projects are interdisciplinary, aiming to carry out high quality research while solving problems in practice. For the latter reason, research is typically performed in cooperation with high-tech industry, companies such as ASML, Canon Production Printing, Vanderlande and Marel Poultry, or the Ministry of Defence. That experience is also used in teaching, for example in the courses Maintenance & Service Logistics and Behavioral Operations Management.
SUPERVISION
Rob Basten is promotor of:
- Maryam Azani
- Ragnar Eggertsson
- Zhao Kang
- Bas van Oudenhoven
- Alireza Yazdani
Academic background
Rob Basten received his Masters in Industrial Engineering and Management (2004) and Computer Science (2005) from the University of Twente (UT), from which he also received his PhD in Operations Management in 2010. After graduating, Rob became a postdoc at TU/e and soon a part-time consultant at Gordian Logistic Experts, before returning to the UT full-time in 2011. Rob began working at TU/e in 2014, initially as an assistant professor.
Rob has been a visiting scholar at the University of Texas at Austin (2008) and the Rensselaer Polytechnic Institute (2014). He has acted as a reviewer for journals such as Management Science, Operations Research, Manufacturing & Service Operations Management, Reliability Engineering & System Safety, Naval Research Logistics and the European Journal of Operational Research. He was also organizer of the first two editions of the Maintenance Research Day.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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Network
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PrimaVera (Predictive maintenance for Very effective asset management - OPAC part)
Basten, R. J. I., Basten, R. J. I., Eggertsson, R. & Kang, Z.
1/11/19 → 31/10/25
Project: Research direct
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Future Logistics Een proeftuin voor high-tech service logistiek
Basten, R. J. I., de Kok, A. G. & Manafzadeh Dizbin, N.
1/07/19 → 30/06/22
Project: Research direct
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Improving the use of decision support systems
van de Calseyde, P. P. F. M., van der Staak, B. B. J. P. J., Demerouti, E., Basten, R. J. I. & Efendic, E.
15/02/17 → 14/02/19
Project: Research direct
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Increasing the Usability, adoption & acceptance of advanced planning and scheduling systems
15/02/17 → 14/02/19
Project: Research direct
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Pro-active service logistics for capital goods the next steps (ProSeLoNext)
Basten, R. J. I. & Eruguz-Çolak, A. S.
1/12/15 → 30/06/20
Project: Research direct
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Printing Spare Parts at Remote Locations: Fulfilling the Promise of Additive Manufacturing
Westerweel, B., Basten, R., den Boer, J. & van Houtum, G. J., Jun 2021, In: Production and Operations Management. 30, 6, p. 1615-1632 18 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile29 Citations (SciVal)71 Downloads (Pure) -
Distributed 3D Printing of Spare Parts via IP Licensing
Zhang, Y., Westerweel, B., Basten, R. & Song, J-S., Sept 2022, In: Manufacturing & Service Operations Management. 24, 5, p. 2685–2702 18 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile4 Citations (Scopus)15 Downloads (Pure) -
Increasing Chip Availability Through a New After-Sales Service Supply Concept at ASML
Lamghari-Idrissi, D., van Hugten, R., van Houtum, G-J. & Basten, R., 1 Sept 2022, In: INFORMS Journal on Applied Analytics. 52, 5, p. 460-470 11 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile1 Citation (Scopus)22 Downloads (Pure) -
System-oriented inventory models for spare parts
Basten, R. J. I. & Houtum, van, G. J. J. A. N., 2014, In: Surveys in Operations Research and Management Science. 19, 1, p. 34-55 21 p.Research output: Contribution to journal › Article › Academic › peer-review
124 Citations (Scopus)9 Downloads (Pure) -
Repairable stocking and expediting in a fluctuating demand environment: optimal policy and heuristics
Arts, J. J., Basten, R. J. I. & van Houtum, G. J. J. A. N., 1 Nov 2016, In: Operations Research. 64, 6, p. 1285–1301Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile13 Citations (Scopus)21 Downloads (Pure)
Datasets
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Reducing risks in spare parts service contracts with a long downtime constraint
Lamghari-Idrissi, D. (Contributor), Basten, R. J. I. (Creator) & van Houtum, G. J. A. N. (Contributor), Taylor and Francis Ltd., 13 Nov 2020
DOI: 10.6084/m9.figshare.13235203
Dataset
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Predictive maintenance for industry 5.0: behavioural inquiries from a work system perspective
van Oudenhoven, B. (Creator), van de Calseyde, P. P. F. M. (Creator), Basten, R. J. I. (Creator) & Demerouti, E. (Creator), Taylor and Francis Ltd., 15 Dec 2022
DOI: 10.6084/m9.figshare.21731357
Dataset
Prizes
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2021 INFORMS Wagner prize finalist
Lamghari-Idrissi, Douniel (Recipient), Basten, Rob J.I. (Recipient) & van Houtum, Geert-Jan J.A.N. (Recipient), 2021
Prize: Other › Discipline related › Scientific
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IE&IS Valorization Prize 2021
Lamghari-Idrissi, Douniel (Recipient), Basten, Rob J.I. (Recipient) & van Houtum, Geert-Jan J.A.N. (Recipient), 16 Dec 2021
Prize: Other › Discipline related › Scientific
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How to deal with imperfect failure predictions in after-sales services?
Rob J.I. Basten (Speaker)
15 Sept 2022Activity: Talk or presentation types › Plenary talk › Professional
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Behavioral Operations Conference 2019
Rob J.I. Basten (Organiser)
7 Jul 2019 → 10 Jul 2019Activity: Participating in or organising an event types › Workshop, seminar, course or exhibition › Scientific
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Data Science is the key to Proactive Maintenance
Rob J.I. Basten (Speaker)
27 Nov 2018Activity: Talk or presentation types › Plenary talk › Professional
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Maintenance Research Day 2017
Rob J.I. Basten (Organiser)
3 Feb 2017Activity: Participating in or organising an event types › Workshop, seminar, course or exhibition › Scientific
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Maintenance Research Day 2016, February 4, 2016, Utrecht, The Netherlands
Rob J.I. Basten (Organiser)
4 Feb 2016Activity: Participating in or organising an event types › Workshop, seminar, course or exhibition › Scientific
Courses
Press/Media
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Interview BNR nieuwsradio
Bram Westerweel, Rob Basten & Geert-Jan van Houtum
17/05/19
1 item of Media coverage
Press/Media: Public Engagement Activities
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Militairen moeten op missie 3D printer meenemen
Bram Westerweel, Rob Basten & Geert-Jan van Houtum
16/05/19
1 Media contribution
Press/Media: Expert Comment