• 494 Citations
20042020

Research output per year

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Personal profile

Quote

“Optimizing business processes is not sufficient; we also need to innovate. That is how we adapt to change.”  

Research profile

Oktay Turetken is an Associate Professor in the Department of Industrial Engineering & Innovation Sciences at Eindhoven University of Technology (TU/e). His research interest centers around the broad topic of 'business engineering'. His main focus in this research domain is on ‘business model engineering' in the information systems/business process management (BPM) context. He focuses on the design, evaluation, and operationalization of service-dominant business models. Within the business engineering domain, his research also extends to the field of service engineering, and covers topics related to business service identification, design and management. He also performs research on the organizational capabilities related to the strategic, people and cultural factors (i.e. soft factors of BPM) that influence an organization’s ability to (re)design and manage 'business models' and 'process models'. Current research projects focus on Business Model Engineering, Maturity Models in Business Process Management, Digital Transformation/Innovation.

Academic background

Oktay Turetken obtained his PhD in Information Systems from Middle East Technical University (METU), Turkey. From 2008 until late 2012, he worked as a research fellow in the European Research Institute in Service Science at Tilburg University, where he participated in EU funded FP7 research projects on service science and business process management. Between 1999 and 2008, he worked as a software and business process improvement consultant in industry, and participated in and led a number of projects dealing with software process improvement, enterprise resource planning system implementation, large-scale software intensive system specification and acquisition, and project & portfolio management system implementation. In 2007 and 2008, he was also an adjunct lecturer in the Software Management master program at METU.  

Since 2014, he has led and worked in several projects in the mobility and C-ITS domain. He is a regular contributor to journals such as Business & Information Systems Engineering, Information and Software Technology, and Journal of Software: Evolution and Process. 

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Projects

Research Output

Advanced Business Process Management in Networked E-Business Scenarios

Grefen, P. W. P. J. & Türetken, O., 2020, Sustainable Business: Concepts, Methodologies, Tools, and Applications. IGI Global, p. 638-675 (Research Anthologies: Critical Explorations).

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Open Access

A Formal Basis for Business Model Evaluation with Linguistic Summaries

Gilsing, R. A. M., Wilbik, A. M., Grefen, P. W. P. J., Türetken, O. & Ozkan, B., 29 May 2020, Enterprise, Business-Process and Information Systems Modeling. BPMDS 2020, EMMSAD 2020. Springer, p. 428-442 (Lecture Notes in Business Information Processing ; vol. 387).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Open Access
File
  • 1 Downloads (Pure)

    A method for qualitative evaluation of service-dominant business models

    Gilsing, R. A. M., Türetken, O., Ozkan, B., Adali, O. E. & Grefen, P. W. P. J., 15 May 2020, European Conference on Information Systems: ECIS 2020 Research Papers. Association of Information Systems (AIS), 145

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    Open Access
    File
  • A Multi-concern Method for Identifying Business Services: A Situational Method Engineering Study

    Adali, O. E., Türetken, O., Ozkan, B., Gilsing, R. A. M. & Grefen, P. W. P. J., 29 May 2020, EMMSAD 2020. Lecture Notes in Business Information Processing. Springer, Vol. 387.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    Open Access
    File
  • 1 Downloads (Pure)

    Internal audit effectiveness: operationalization and influencing factors

    Türetken, O., Jethefer, S. & Ozkan, B., 2020, In : Managerial Auditing Journal. 35, 2 , p. 238-271 34 p.

    Research output: Contribution to journalArticleAcademicpeer-review

    Open Access
    File
  • 1075 Downloads (Pure)

    Activities

    BPM in the era of Digital Innovation and Transformation: New Capabilities and Perspectives

    Oktay Türetken (Organiser)
    2 Sep 2019

    Activity: Participating in or organising an event typesWorkshop, seminar, course or exhibitionScientific

    45th Euromicro Conference on Software Engineering and Advanced Applications (SEAA 2019)

    Oktay Türetken (Organiser)
    28 Aug 2019

    Activity: Participating in or organising an event typesConferenceScientific

    Facilitating C-ITS deployment: Designing new business models and assessing the cost & benefits

    Oktay Türetken (Speaker)
    5 Jun 2019

    Activity: Talk or presentation typesInvited talkProfessional

    Design of Service-Dominant Business Models for the Cross-border Traveler via MyCorridor Platform

    Oktay Türetken (Consultant)
    16 Nov 2018

    Activity: Consultancy typesConsultancyProfessional

    44th Euromicro Conference on Software Engineering and Advanced Applications (SEAA 2018)

    Oktay Türetken (Organiser)
    29 Aug 2018

    Activity: Participating in or organising an event typesConferenceScientific

    Press / Media

    42nd Euromicro Conf. on Software Engineering & Advanced Applications

    Oktay Türetken

    27/11/15

    1 item of Media coverage

    Press/Media: Expert Comment

    Workshop on business processes in the cloud

    Pieter M.E. van Gorp & Oktay Türetken

    4/04/15

    1 item of Media coverage

    Press/Media: Expert Comment

    Student theses

    A fuzzy maturity model for care pathways

    Author: Schriek, M., 30 Sep 2015

    Supervisor: Kaymak, U. (Supervisor 1) & Türetken, O. (Supervisor 2)

    Student thesis: Master

    File

    Agile enterprise information system implementation: evaluating the applicability of agile practices in enterprise information system implementation projects : a case study

    Author: van Eldijk, J., 31 Aug 2017

    Supervisor: Türetken, O. (Supervisor 1) & Stegeman, J. (External person) (External coach)

    Student thesis: Master

    File

    Analysis and improvement of process models with respect to key performance indicators: a debt collection case study

    Author: Syring, A., 28 May 2018

    Supervisor: de Leoni, M. (Supervisor 1), Schouten, M. (External person) (External coach), Duivesteijn, W. (Supervisor 2) & Türetken, O. (Supervisor 2)

    Student thesis: Master

    File

    A patient-centeredness maturity model for healthcare organizations

    Author: Sanders, V., 16 Dec 2016

    Supervisor: Türetken, O. (Supervisor 1) & Van Gorp, P. (Supervisor 2)

    Student thesis: Master

    File

    Application and evaluation of the BASE/X framework in the healthcare domain

    Author: Vangangelt, Z., 30 Apr 2016

    Supervisor: Vanderfeesten, I. (Supervisor 1) & Türetken, O. (Supervisor 2)

    Student thesis: Master

    File