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Personal profile


“Optimizing business processes is not sufficient; we also need to innovate. That is how we adapt to change.”  

Research profile

Oktay Turetken is an Associate Professor in the Department of Industrial Engineering & Innovation Sciences at Eindhoven University of Technology (TU/e). His research interest centers around the topic of ‘business model engineering’ in an information systems/business process management (BPM) context, with special focus on the operational design and implementation of service-dominant business models using BPM methods and tools, and the organizational capabilities related to the strategic, people and cultural factors (i.e. soft factors of BPM) that influence an organization’s ability to redesign and manage business and process models. Current research projects focus on Business Model Engineering, Maturity Models in Business Process Management, Digital Transformation/Innovation.

Academic background

Oktay Turetken obtained his PhD in Information Systems from Middle East Technical University (METU), Turkey. From 2008 until late 2012, he worked as a research fellow in the European Research Institute in Service Science at Tilburg University, where he participated in EU funded FP7 research projects on service science and business process management. Between 1999 and 2008, he worked as a software and business process improvement consultant in industry, and participated in and led a number of projects dealing with software process improvement, enterprise resource planning system implementation, large-scale software intensive system specification and acquisition, and project & portfolio management system implementation. In 2007 and 2008, he was also an adjunct lecturer in the Software Management master program at METU.  

Since 2014, he has led and worked in several projects in the mobility and C-ITS domain. He is a regular contributor to journals such as Business & Information Systems Engineering, Information and Software Technology, and Journal of Software: Evolution and Process. 

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Projects 2017 2020

Accelerating C-ITS Mobility Innovation and depLoyment in Europe

Grefen, P., Jansen, R., Jansen, R., Türetken, O., Türetken, O., Adali, E. & van der Avoird, M.


Project: Research direct

Research Output 2004 2019

  • 410 Citations
  • 36 Conference contribution
  • 15 Article
  • 6 Report
  • 3 Paper

3D virtual world BPM training systems: process gateway experimental results

Leyer, M., Brown, R., Aysolmaz, B., Vanderfeesten, I. & Turetken, O., 2019, Advanced Information Systems Engineering - 31st International Conference, CAiSE 2019, Proceedings. Giorgini, P. & Weber, B. (eds.). Cham: Springer, p. 415-429 15 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11483 LNCS)

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Open Access
Virtual Worlds
Experimental Results

Business processes exceptions in relation to operational performance

Dijkman, R., Turetken, O., van IJzendoorn, G. R. & de Vries, M., 2019, In : Business Process Management Journal. 25, 5, p. 908-922

Research output: Contribution to journalArticleAcademicpeer-review

Business process model
Business process
Business performance
Continuous improvement
1 Citation (Scopus)

Influential characteristics of enterprise information system user interfaces

Türetken, O., Ondracek, J. & IJsselsteijn, W. A., 11 Apr 2019, In : Journal of Computer Information Systems . 59, 3, p. 243-255 13 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
user interface
User interfaces
information system
Information systems

Insights on traffic management in the MaaS value chain

Coconea, L., Mizaras, V., Türetken, O., Dovinola, G. & Grefen, P., 6 Jun 2019, ITS European Congress 2019.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Open Access

Service-dominant business model design for digital innovation in smart mobility

Türetken, O., Grefen, P. W. P. J., Gilsing, R. A. M. & Adali, O. E., 11 Feb 2019, In : Business & Information Systems Engineering. 61, 1, p. 9-29

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
Information technology

Activities 2013 2019

Facilitating C-ITS deployment: Designing new business models and assessing the cost & benefits

Oktay Türetken (Speaker)
5 Jun 2019

Activity: Talk or presentation typesInvited talkProfessional

Design of Service-Dominant Business Models for the Cross-border Traveler via MyCorridor Platform

Oktay Türetken (Consultant)
16 Nov 2018

Activity: Consultancy typesConsultancyProfessional

44th Euromicro Conference on Software Engineering and Advanced Applications (SEAA 2018)

Oktay Türetken (Organiser)
29 Aug 2018

Activity: Participating in or organising an event typesConferenceScientific

Bundling C-ITS (Cooperative-Intelligent Transport Systems) Services

Oktay Türetken (Speaker)
18 May 2018

Activity: Talk or presentation typesInvited talkProfessional

C-ITS Services: A Survey on the User Perspective

Oktay Türetken (Speaker)
20 Feb 2018

Activity: Talk or presentation typesInvited talkProfessional

Student theses

A fuzzy maturity model for care pathways

Author: Schriek, M., 30 Sep 2015

Supervisor: Kaymak, U. (Supervisor 1) & Türetken, O. (Supervisor 2)

Student thesis: Master


Agile enterprise information system implementation: evaluating the applicability of agile practices in enterprise information system implementation projects : a case study

Author: van Eldijk, J., 31 Aug 2017

Supervisor: Türetken, O. (Supervisor 1) & Stegeman, J. (External person) (External coach)

Student thesis: Master


Analysis and improvement of process models with respect to key performance indicators: a debt collection case study

Author: Syring, A., 28 May 2018

Supervisor: de Leoni, M. (Supervisor 1), Schouten, M. (External person) (External coach), Duivesteijn, W. (Supervisor 2) & Türetken, O. (Supervisor 2)

Student thesis: Master


A patient-centeredness maturity model for healthcare organizations

Author: Sanders, V., 16 Dec 2016

Supervisor: Türetken, O. (Supervisor 1) & Van Gorp, P. (Supervisor 2)

Student thesis: Master


Application and evaluation of the BASE/X framework in the healthcare domain

Author: Vangangelt, Z., 30 Apr 2016

Supervisor: Vanderfeesten, I. (Supervisor 1) & Türetken, O. (Supervisor 2)

Student thesis: Master