If you made any changes in Pure these will be visible here soon.

Research Output

  • 1720 Citations
  • 28 Article
  • 19 Conference contribution
  • 1 Paper
  • 1 Phd Thesis 1 (Research TU/e / Graduation TU/e)

Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

Belanche Gracia, D., Casaló, L. V., Flavián, C. & Schepers, J. J. L., 2020, (Accepted/In press).

Research output: Contribution to conferencePaper