Activities per year
Activities
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When Managers Expect Better Service in Less Time: The Effects of Service Role Conflict on Frontline Employees’ Performance
Schepers, J. J. L. (Speaker)
12 Nov 2013Activity: Talk or presentation types › Plenary talk › Scientific
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Turning Role Stress into Performance Progress: Improving Service Delivery Through Frontline Employees’ Ideas
Schepers, J. J. L. (Speaker)
24 May 2013Activity: Talk or presentation types › Plenary talk › Scientific