Activities per year
Activities 2008 2019
Robots or employees in the frontline?
Jeroen J.L. Schepers (Speaker)8 Jul 2019
Activity: Talk or presentation types › Keynote talk › Scientific
Journal of Service Research (Journal)
Jeroen J.L. Schepers (Peer reviewer)2019
Activity: Publication peer-review and editorial work types › Editorial activity › Scientific
PhD defense Tim Hilken: "Seeing is believing; enhancing the customer experience with augmented reality" (Event)
Jeroen J.L. Schepers (Member)7 Sep 2018
Activity: Membership types › Membership of jury › Scientific
Design of and human responses to robots in customer service
Jeroen J.L. Schepers (Speaker)25 Jan 2018
Activity: Talk or presentation types › Contributed talk › Scientific
Customer eXperience Management project (Event)
Jeroen J.L. Schepers (Member)Jan 2018 → Jan 2020
Activity: Membership types › Membership of committee › Scientific
PhD defense Jelle de Vries: "Release External Expertise"in Collaborative Innovation (Event)
Jeroen J.L. Schepers (Co-promotor)14 Dec 2017
Activity: Membership types › Membership of jury › Scientific
Hasselt University (External organisation)
Jeroen J.L. Schepers (Member)Oct 2017 → …
Activity: Membership types › Membership of committee › Scientific
International Journal of Research in Marketing (Journal)
Jeroen J.L. Schepers (Peer reviewer)2017 → …
Activity: Publication peer-review and editorial work types › Editorial activity › Scientific
Innovation Master program manager
Jeroen J.L. Schepers (Member)1 Jul 2016 → …
Activity: Other activity types › Other › Scientific
Journal of Product Innovation Management (Journal)
Jeroen J.L. Schepers (Peer reviewer)2016 → …
Activity: Publication peer-review and editorial work types › Editorial activity › Scientific
Journal of Service Management (Journal)
Jeroen J.L. Schepers (Peer reviewer)2015 → …
Activity: Publication peer-review and editorial work types › Editorial activity › Scientific
Industrial Engineering (Organisational unit)
Jeroen J.L. Schepers (Member)2014 → 2016
Activity: Membership types › Membership of committee › Scientific
Ghent University
Jeroen J.L. Schepers (Visiting researcher)2014 → …
Activity: Visiting an external institution types › Visiting an external academic institution › Scientific
KU Leuven (External organisation)
Jeroen J.L. Schepers (Member)2014 → …
Activity: Membership types › Membership of committee › Scientific
Coordinator New Product Development and Marketing USE sequence
Jeroen J.L. Schepers (Chair)2014 → 2016
Activity: Other activity types › Other › Scientific
Industrial Engineering (Organisational unit)
Jeroen J.L. Schepers (Chair)2014 → 2016
Activity: Membership types › Membership of committee › Scientific
PhD defense Gielis van der Heijden: Don't just fix it, make it better! : using frontline service employees to improve after-sales service (Event)
Jeroen J.L. Schepers (Co-promotor)19 Dec 2013
Activity: Membership types › Membership of jury › Scientific
When Managers Expect Better Service in Less Time: The Effects of Service Role Conflict on Frontline Employees’ Performance
Jeroen J.L. Schepers (Speaker)12 Nov 2013
Activity: Talk or presentation types › Plenary talk › Scientific
Turning Role Stress into Performance Progress: Improving Service Delivery Through Frontline Employees’ Ideas
Jeroen J.L. Schepers (Speaker)24 May 2013
Activity: Talk or presentation types › Plenary talk › Scientific
Industrial Engineering (Organisational unit)
Jeroen J.L. Schepers (Member)2013 → 2014
Activity: Membership types › Membership of committee › Scientific
PhD defense Michel van der Borgh, dissertation: "Selling new products" (Event)
Jeroen J.L. Schepers (Member)3 Oct 2012
Activity: Membership types › Membership of jury › Scientific
University of Münster
Jeroen J.L. Schepers (Visiting researcher)Jul 2012 → …
Activity: Visiting an external institution types › Visiting an external academic institution › Scientific
Innovation Technology Entrepreneurship & Marketing (Organisational unit)
Jeroen J.L. Schepers (Member)2012 → 2016
Activity: Membership types › Membership of board › Scientific
Education manager (“onderwijsportefeuillehouder”) of the Innovation, Technology Entrepreneurship & Marketing group
Jeroen J.L. Schepers (Chair)2012 → 2014
Activity: Other activity types › Other › Scientific
Universidad de Zaragoza
Jeroen J.L. Schepers (Visiting researcher)Nov 2011 → …
Activity: Visiting an external institution types › Visiting an external academic institution › Scientific
Industrial Engineering (Organisational unit)
Jeroen J.L. Schepers (Member)2011 → 2014
Activity: Membership types › Membership of committee › Scientific
University of Mannheim
Jeroen J.L. Schepers (Visiting researcher)Sep 2009 → Dec 2009
Activity: Visiting an external institution types › Visiting an external academic institution › Scientific
Karlsruhe Institute of Technology KIT (External organisation)
Jeroen J.L. Schepers (Advisor)2009 → 16 Feb 2012
Activity: Membership types › Membership of committee › Scientific
University of Mannheim (External organisation)
Jeroen J.L. Schepers (Advisor)2009 → Feb 2013
Activity: Membership types › Membership of committee › Scientific
Universidad de Zaragoza (External organisation)
Jeroen J.L. Schepers (Advisor)2009 → Apr 2012
Activity: Membership types › Membership of committee › Scientific
Journal of Service Research (Journal)
Jeroen J.L. Schepers (Peer reviewer)2008 → …
Activity: Publication peer-review and editorial work types › Editorial activity › Scientific