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Personal profile


In Business Information Systems Engineering, human aspects such as usability, quality of a design, understandability, cognitive load, and ease of use are as important as technical aspects.

Research profile

Irene Vanderfeesten is an Associate Professor in Business Process Management and Information Systems at Eindhoven University of Technology (TU/e). Her research interest include business process modelling and redesign, business process quality, process modelling guidelines, process automation, dynamic role resolution and workflow management. Irene’s research expertise lies in human aspects of business information systems engineering. She has a background in business information systems and continuous process improvement. Irene is driven to design solutions, with a human-centric focus, for the analysis, redesign and automation of business processes in, for example, the high-tech manufacturing, healthcare, banking and insurance domains 

A key current research project is HORSE, a research and development project in the European Horizon 2020 framework. This aims to develop (process management) technologies for Smart Factories, making end-to-end high tech manufacturing processes, in which robots and humans collaborate, more flexible, more efficient and more effective to produce small batches of customized products. 

Academic background

Irene Vanderfeesten received her MSc in Computer Science (2004) and her PhD degree in Industrial Engineering (2009) from TU/e. Focus of her PhD work was developing ‘intelligent’ tools for workflow process design with a focus on the Product Based Workflow Design methodology. Before joining the Information Systems group at TU/e in 2010 as an assistant professor, Irene worked as an IT consultant in the banking and insurance sector. She was a visiting scholar at Penn State University, Smeal College of Business in 2016.  

Irene is Associate Editor for the Journal of Society for e-Business Studies and reviewer for over a dozen scientific journals, including Business & Information Systems Engineering, Information Systems and e-Business Managementand International Journal of Cooperative Information Systems. She organizes the International Workshop on Cognitive Aspects of Information Systems Engineering (COGNISE), serves as an associate editor for the International Conference on Information Systems (ICIS) and as a Senior PC member for the International Conference on Business Process Management (BPM). In addition, she is a Program Committee Member and Conference Reviewer for a wide range of conferences, including International Conference on Advanced Information Systems Engineering (CAiSE), European Conference on Information Systems (ECIS), and Practice of Enterprise Modeling (PoEM). She regularly publishes in leading journals such as Business & Information Systems Engineering, Information SystemsDecision Support Systems and Software & Systems Modeling. 

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Research Output 2004 2019

Open Access

A method to enable ability-based human resource allocation in business process management systems

Erasmus, J., Vanderfeesten, I., Traganos, K., Jie-A-Looi, X., Kleingeld, A. & Grefen, P., 1 Jan 2018, The Practice of Enterprise Modeling - 11th IFIP WG 8.1. Working Conference, PoEM 2018, Proceedings. Karagiannis, D., Buchmann, R. A. & Kirikova, M. (eds.). Cham: Springer, p. 37-52 16 p. (Lecture Notes in Business Information Processing; vol. 335)

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Business Process Management
Human Resources
Resource Allocation
Resource allocation
1 Citations

A reference framework for advanced flexible information systems

Grefen, P., Eshuis, R., Turetken, O. & Vanderfeesten, I., 1 Jan 2018, Advanced Information Systems Engineering Workshops - CAiSE 2018 International Workshops, Proceedings. Matulevičius, R. & Dijkman, R. (eds.). Berlin: Springer, p. 253-264 12 p. (Lecture Notes in Business Information Processing; vol. 316)

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Information Systems
Information systems
Mass Customization
Supply chains

A toolbox for the development and implementation of value based care pathways

Vanderfeesten, I., Katerberg, D., Türetken, O. & Van De Ven, R., 18 Oct 2018, Proceedings - 44th Euromicro Conference on Software Engineering and Advanced Applications, SEAA 2018. Bures, T. & Angelis, L. (eds.). Piscataway: Institute of Electrical and Electronics Engineers (IEEE), p. 281-288 8 p. 8498220

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Open Access

A visualization of human physical risks in manufacturing processes using BPMN

Polderdijk, M., Vanderfeesten, I., Erasmus, J., Traganos, K., Bosch, T., van Rhijn, G. & Fahland, D., 1 Jan 2018, Business Process Management Workshops - BPM 2017 International Workshops, Revised Papers. Springer, p. 732-743 12 p. (Lecture Notes in Business Information Processing; vol. 308)

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Risk analysis
Occupational risks
Schematic diagrams


Business process management

1/09/05 → …


Business process simulation

1/09/13 → …


Student theses

Actionability of dashboards

Author: Restrepo Uribe, V., 31 Oct 2011

Supervisor: Vanderfeesten, I. (Supervisor 1) & van der Linden, E. (. (External person) (Supervisor 2)

Student thesis: Master


A data driven approach to evaluate and improve the protocol for strict glucose control in the Intensive Care Unit

Author: Kuiper, I., 30 Jun 2016

Supervisor: Wilbik, A. (Supervisor 1) & Vanderfeesten, I. (Supervisor 2)

Student thesis: Master


A dynamic visualisation of business process models for process participants

Author: Emens, R., 31 Aug 2015

Supervisor: Vanderfeesten, I. (Supervisor 1) & Reijers, H. (Supervisor 2)

Student thesis: Master


A framework for business process model quality and an evaluation of model characteristics as predictors for quality

Author: van Mersbergen, M., 31 Dec 2013

Supervisor: Vanderfeesten, I. (Supervisor 1), de Jong, A. (Supervisor 2) & Reijers, H. (Supervisor 2)

Student thesis: Master


A framework for online appointment scheduling systems in the healthcare domain

Author: Dubois, M., 31 Mar 2016

Supervisor: Vanderfeesten, I. (Supervisor 1) & Van Gorp, P. (Supervisor 2)

Student thesis: Master