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Research profile
Fêdde S. Zijlstra, MSc. graduated in 2017 from the Eindhoven University of Technology with a master thesis on the relation between system architecture and innovation dynamics. Currently, he pursues a Ph.D. at the School of Industrial Engineering and Innovation Sciences in the Innovation, Technology Entrepreneurship & Marketing group. His Ph.D. project is aimed at identifying and understanding the drivers of performance improvement at the customer support department of a company in a high-tech industry. Zijlstra's research interests include learning curves, organizational learning, complex networks, evolutionary innovation, and new product development.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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Projects
- 1 Active
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Managing knowledge flows
van Broeckhoven, B. (Project communication officer), Sens, F. (Project communication officer), Alblas, A. A. (Project Manager), Zijlstra, F. S. (Project member), Manca, M. (Project member), Baltus, A. (Project communication officer) & Ravichandran, B. (Project member)
1/01/17 → 31/12/28
Project: Third tier
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Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service
Zijlstra, F. S., Alblas, A. A. (Corresponding author) & Langerak, F., Sept 2024, In: Service Science. 16, 3, p. 155-171 17 p.Research output: Contribution to journal › Article › Academic › peer-review
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Inside the Learning Curve: The Role of Experience, Knowledge, and Performance in Learning from After-Sales Service in the Semiconductor Industry
Zijlstra, F. S., 7 Jun 2022, Eindhoven: Eindhoven University of Technology. 91 p.Research output: Thesis › Phd Thesis 1 (Research TU/e / Graduation TU/e)
23 Downloads (Pure)
Activities
- 2 Contributed talk
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Inside the Learning Curve: the Mediating Role of Technological and Procedural Knowledge in High-tech After-sales Services
Zijlstra, F. (Speaker)
22 Oct 2019Activity: Talk or presentation types › Contributed talk › Scientific
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Technology and Routine Learning in High-Tech After-Sales Services
Zijlstra, F. (Speaker)
3 May 2019Activity: Talk or presentation types › Contributed talk › Scientific
Thesis
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How system architecture shapes performance curves: a simulation study of systemic innovation inertia
Zijlstra, F. S. (Author), Houkes, W. N. (Supervisor 1), Alkemade, F. (Supervisor 2) & Vaesen, K. (Supervisor 2), Jun 2017Student thesis: Master
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