URL study guide
https://tue.osiris-student.nl/onderwijscatalogus/extern/cursus?cursuscode=1BM08&collegejaar=2025&taal=enDescription
Business Process Management (BPM) is a radical shift from traditional management thinking. Instead of taking an organization's functional decomposition as a starting point to manage the efficiency and effectiveness of operations, BPM focuses on the business processes that cut right through different departments (or even organizations). A business process can be seen as a structured set of activities designed to produce a specified output for a particular customer. As such, an effective and efficient business process is a particularly valuable asset for companies to attract and please its customers. Nowadays, Information Technology must be considered as the key enabler of high-performing business processes.
Managing business processes is an inherently cyclic endeavor, which passes through different phases. The course on Business Process Management considers each of the following phases:
Identification : the problem to distinguish which processes in organizations require priority to be managed.
Discovery: the elicitation and specification of the way that operational processes are carried out.
Diagnosis: the understanding of a process structural ability to fulfill the requirements it must meet
Design: the planned action to increase the performance and/or conformance of business processes by changing its elements
Execution: the execution of business processes using advanced IT, such as workflow management systems
Control: the day-to-day monitoring of a business process to detect operational problems and violations of regulations
The focus of this course is on advanced aspects of integrated management of business processes, including the various phases of the process life-cycle (i.e. discovery, diagnosis, design, execution, control). No basic theory on BPM will be taught for the PhD level course; if students lack this basic knowledge, they will have to take the 1BM05 course too. Students taking the course will be involved in an assignment where they will have to: study advanced literature on a topic related to one or more phases of the process life-cycle, agreed with the teacher; apply what they have read to a real-world case study, using data that is provided to them or that they collect themselves; and, finally, report on the results.
Additional test information:
Individual assignment: The student is expected to develop artifacts (software, models, etc) within a real-world use case discussed with the teacher and write a report describing the results, the implications and the limitations of the study.
Managing business processes is an inherently cyclic endeavor, which passes through different phases. The course on Business Process Management considers each of the following phases:
Identification : the problem to distinguish which processes in organizations require priority to be managed.
Discovery: the elicitation and specification of the way that operational processes are carried out.
Diagnosis: the understanding of a process structural ability to fulfill the requirements it must meet
Design: the planned action to increase the performance and/or conformance of business processes by changing its elements
Execution: the execution of business processes using advanced IT, such as workflow management systems
Control: the day-to-day monitoring of a business process to detect operational problems and violations of regulations
The focus of this course is on advanced aspects of integrated management of business processes, including the various phases of the process life-cycle (i.e. discovery, diagnosis, design, execution, control). No basic theory on BPM will be taught for the PhD level course; if students lack this basic knowledge, they will have to take the 1BM05 course too. Students taking the course will be involved in an assignment where they will have to: study advanced literature on a topic related to one or more phases of the process life-cycle, agreed with the teacher; apply what they have read to a real-world case study, using data that is provided to them or that they collect themselves; and, finally, report on the results.
Additional test information:
Individual assignment: The student is expected to develop artifacts (software, models, etc) within a real-world use case discussed with the teacher and write a report describing the results, the implications and the limitations of the study.
Objectives
After taking this course, the student will be able to:
- Know advanced theory, tools, techniques on one or more phases of the process management life-cycle;
- Be able to apply the concepts they learned from the literature study to a real-world case study;
- Be able to report on the results obtained by the study, elaborating upon implications and limitations.