Activity: Talk or presentation types › Contributed talk › Scientific
Firms learn from after-sales services. The question is, how? Based on 10 years of field data from a high-tech firm we demonstrate that technology and routine based learning takes place on both the machine and service office level. These findings contribute to a better understanding of learning in after-sales services.
3 May 2019
Production and Operations Management Society Conference (POMS) 2019