Technology and Routine Learning in High-Tech After-Sales Services

Zijlstra, F. (Speaker)

Activity: Talk or presentation typesContributed talkScientific

Description

Firms learn from after-sales services. The question is, how? Based on 10 years of field data from a high-tech firm we demonstrate that technology and routine based learning takes place on both the machine and service office level. These findings contribute to a better understanding of learning in after-sales services.
Period3 May 2019
Event titleProduction and Operations Management Society Conference (POMS) 2019
Event typeConference
Location
Degree of RecognitionInternational